Concierge Services

At Five Star, we understand that every strata property is unique. Whether it’s a vibrant urban tower or a serene residential community, our concierge solutions are designed to elevate the living experience for residents and guests alike.

Our professional concierge staff are more than just faces at the front desk—they are trained customer-service specialists, rigorously vetted and supported with ongoing mentorship and professional development. From liaising with property managers and strata councils to responding to resident requests and emergencies, our team ensures smooth day-to-day operations and exceptional service.

Experienced Team with Expert Support

Our team of professional concierge staff are supported by a dedicated network of experienced supervisors who provide continuous coaching and mentorship. This ensures every concierge is equipped to deliver exceptional service tailored to your property, leaving no detail unattended.

Partnering with Five Star means stress-free operations for strata managers and a seamless, elevated experience for residents. Our professional approach guarantees consistent, high-quality service, so you can focus on what matters most—knowing your property is in expert hands.

Why Five Star is the Right Choice for Your Building

By selecting Five Star, strata managers and residents gain access to a premium concierge service that prioritizes professionalism, reliability, and peace of mind. Here’s what sets us apart:

Accountability Through Technology

We use cutting-edge applications like Deputy to track and monitor staff activities, ensuring consistency and accountability. This transparency gives strata managers and residents confidence in our team’s efficiency and reliability.

Proactive Communication and Resident Engagement

Five Star concierges go beyond standard duties to foster positive relationships with residents. Whether it’s assisting with deliveries, managing amenity bookings, or addressing inquiries, we aim to create a welcoming, community-focused environment.

Reliable Backup Staffing

With cross-trained backup staff ready to step in within 24 hours, we ensure that service continuity is never compromised. Residents can always count on seamless maintenance and cleaning services.

Tailored Concierge Solutions 

Your property is unique, and so are your needs. Five Star works closely with strata councils and property managers to create customized service plans, ensuring every detail aligns with your building’s rules, bylaws, and expectations.

24/7 Emergency Support Services

Emergencies don’t follow a schedule, and neither do we. Our team is equipped with adaptive training modules tailored to your building’s specific needs, ensuring we can handle unforeseen situations with confidence and professionalism. 

Efficient Systems and Cost-Effective Solutions

We operate with proven systems, standard operating procedures (SOPs), and a highly trained team. This ensures efficient operations that save time and costs while delivering consistent, high-quality results.