Professional
On-Site Support
for Your Building’s Daily Operations
At Five Star Building Services, our dedicated Building Managers serve as the daily operational heartbeat of your strata community. For larger residential complexes typically 120 units or more a Building Manager is not just helpful, but essential. These communities require on-site support to handle the volume of maintenance requests, resident interactions, and daily operations that come with high occupancy.
Let Five Star take care of the day-to-day so your council can focus on the bigger picture. Whether you manage a residential high-rise or a townhome complex, we tailor our Building Manager service to your unique needs.
👉 Contact us today to learn how we can support your strata community with on-site excellence.
Our Building Managers act as the trusted liaison between residents, trades, and the Strata Council, ensuring everything runs smoothly, efficiently, and with full accountability. They provide a reliable presence managing day-to-day issues, assisting residents, and proactively addressing concerns before they escalate. With a keen eye for detail and deep knowledge of building systems, they help protect your property, support your council, and elevate the living experience for everyone in the building.
Our Building Management Services Include:
- Serve as the go-to on-site contact for residents, tradespeople, and contractors.
- Monitor and report daily events, incidents, and building issues to the Strata Manager.
- Assist with move-ins/outs, including elevator preparation and coordination.
- Perform light maintenance such as painting, minor wall repairs, door adjustments, and replacing light bulbs.
- Monitor all building systems including elevators, boilers, sprinkler systems, and fire panels—reporting issues promptly.
- Maintain and organize workshop, supplies, and equipment inventory.
- Maintain building records, key/fob access logs, and supply orders.
- Manage and report complaints from residents.
- Administer sale and programming of access fobs and enterphone updates.
- Oversee access for trades, service providers, deliveries, and government inspections.
- Coordinate elevator lock-offs, parking access, and electrical shutdowns as needed.
- Inspect post-trade work areas and document any damage or issues.
- Conduct daily checks of exterior doors, high-risk areas, and security systems.
- Respond to on-site emergencies during business hours (e.g. floods, damages).
- Coordinate with emergency services and liaise with security personnel.
- Winter de-icing.
- Pool area maintenance and testing, if applicable.
- Support with gym, garbage/recycling room upkeep, and parking patrols.
- Enforcing and maintaining of strata by-laws.
Why Five Star is the Right Choice for Your Building
By selecting Five Star, residents and strata managers gain access to an elevated standard of service that prioritizes professionalism, efficiency, and peace of mind. Here’s what sets us apart:
We use app-based on-site tracking devices to monitor staff activities, ensuring consistency, accountability, and efficiency in every task. This transparency provides peace of mind for strata managers and residents alike.
Each building is supported by a structured team, including Supervisors and Area Managers who oversee operations and conduct regular quality checks. This attention to detail ensures that all aspects of your property are expertly managed.
With cross-trained backup staff ready to step in within 24 hours, we ensure that service continuity is never compromised. Residents can always count on seamless maintenance and cleaning services.
We operate with proven systems, standard operating procedures (SOPs), and a highly trained team. This ensures efficient operations that save time and costs while delivering consistent, high-quality results.
Emergencies don’t follow a schedule, and neither do we. Our team is equipped with adaptive training modules tailored to your building’s specific needs, ensuring we can handle unforeseen situations with confidence and professionalism.
Our inventory tracking system ensures supplies are efficiently managed and controlled, preventing shortages and unnecessary expenses while maintaining smooth operations.